Updated on 7 th March 2024.

Dear user, thank you for joining the ever-growing premium e-Learning portal. We at topmarks.in (“TopMarks”, “our”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share personal information about you. This Privacy Policy covers our data collection practices and describes how you can exercise your privacy rights.

This Privacy Policy is applicable when you visit and use the TopMarks website. By using the resources of the website either through personal computers or mobiles and other handheld devices, you signify that you have read, understood, and agreed to be bound by this Privacy Policy.

We request you to go through the Privacy Policy detailed below in full to ensure you are fully informed.

1. What Data we collect

1. Account Data: We collect personal information that you provide to us when you sign up to create a user account, to access and use the Site or Services, when you consult with customer support or send us an email or communicate with us in any way (for example, to make a support request) or you make a purchase on our Site. Your personal information we collect may include: your contact information (such as your name, address, email address, password, gender, location, academic class or qualification, telephone number); and if you make a purchase, payment details (card information, alternative payment method information, invoices, order information and transaction history), TopMarks does not collect or store sensitive card holder data. If you communicate directly with us, we may maintain a record of those communications and responses, we use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.
2. Profile Data: You can also choose to provide profile information like a photo, name, class details for learners, academic qualification and experience details for Instructors, website link, or other data. Your Profile Data will be publicly viewable by others. If you choose to create an account with us you will also be asked to create a username, which will be assigned as a unique identifier to your profile. Please be aware that we cannot ensure your privacy when posting content online and we have no control over how other users use the information you make public.
3. Location Information: We collect information about your general location (country, city) using different types of technologies. We also collect IP addresses and device identifiers that may provide location information.
4. Shared Content Data: Parts of the Services let you post reviews on an Instructor Course. Such shared content may be publicly viewed and shared by others.
5. Information collected from Other Sources: In order to enhance the Services provided to you and increase our ability to identify suitable Instructors for our Site, we may obtain information about you from other sources, such as public databases and other sources.
6. Transaction Data: When you engage in transactions with us, we create records of goods or services purchased, as well as purchasing or consuming histories or tendencies. We use this information to measure the effectiveness of our Services.
7. Education and Interest information: We do ask for academic information like Academic Board, Class, Medium of Instruction; also, skill levels and interests for Art & Craft courses may be collected.

2. What is this Data used for?

a. To processyour requests and orders for courses, products, service requests, information, or features.

b. To communicate with the user regarding account details, including:

c. Manage your account preferences.

d. Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and fraud monitoring and prevention.

e. Enhancing, improving or modifying our Site and Services, identifying usage trends, and expanding our business activities.

f. Learn more about you by linking your data with additional data through third-party data providers or analysing the data with the help of analytics service providers.

g. Improve our Services and develop new products, services, and features.

h. Analyse trends and traffic, track purchases, and track usage data.

i. Advertise the Services on third-party websites and applications.

j. As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process.

k. As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services. To allow us to pursue available legal remedies or limit the damages that we may sustain.

l. For other reasons that we describe to you at the time of getting your details.

3. How is this Data shared?

We may share your data with third parties as detailed in the points below or as otherwise described in this Privacy Policy.

1. With your Course Instructors: We share data that we have about you, like your city, country, class, educational board, your preferences in Art & Craft and your activities on TopMarks like course reviews given by you. Your preferences for reference books may also be shared with the Instructors. All this is to help them to tailor and improve their courses to meet your expectations. Under no circumstances will your email address or phone number be shared with the Instructors.
2. With other Students or Instructors: For Student users, the reviews left by them for subscribed courses will be publicly viewable to other Students and Instructors. For all Instructors in TopMarks, their profile details including name, qualification, location, experience details are publicly viewable to all Students and other Instructors.
3. Service Providers: In order to provide our Services to you, it is necessary for us to disclose your information to service providers and support who perform certain functions of our Services on our behalf. This include cloud hosting providers (to provide data storage and processing services); communications providers (to process new queries and to manage our emails and SMS).
4. Payment Processors: When you make a purchase with us, only your card details along with your name, email id & phone number, country of residence are shared with our payment processor partner. We never receive or store your full card information.
5. Links: We may present links to the user to third party Sites (for example to get the details and purchase books referred in an Instructor’s Course). Clicking on the links in our Site may take you to sites outside our domain. Your data will then be subject to the Privacy Policies and other agreements of that third party.
6. To Support Social Media Features: When you are visiting the linked social media sites from TopMarks and use the features therein (like clicking the Facebook Like button); this may allow the third-party social media provider to collect information like your IP address etc and to set a cookie to enable the feature. Your interactions with these features are governed by the third-parties privacy policy.
7. For Security and Legal Compliance: We may disclose information where we are legally required to do so in order to comply with applicable law; Requested as part of a judicial, governmental, or legal inquiry, court order, or proceeding; reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements; Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of TopMarks, our users, employees, members of the public, or our Services. We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.
8. With Your Consent: with your permission, we may share data to third parties outside the scope of this Privacy Policy.

4. Keeping Your Personal Data Secure:

You can access and update your personal data that TopMarks collects and maintains as follows: To update your personal data, log into your account and update your account at any time; To terminate your account, please mail us at support@topmarks.in from your registered email address and we will do the needful, please note, even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including in course review comments); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate and legal purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions. We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests.

In case you have any query regarding your accessing, editing or deleting your personal data, please write to us at support@topmarks.in and we will resolve it at the earliest.

5. Security from Unauthorized Access:

We at TopMarks take the utmost measures to ensure that your personal details and usage patterns are safe with us; however, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We have implemented appropriate physical, technical and administrative safeguards against unauthorized access, use, alteration and disclosure or destruction of personal information in our custody and control.

There is no third-party access to your personal data in our Services. Since your password is an integral part of the information required to keep your data safe, it is in your interest to keep it secure and maintain a strong password.

In case you feel your account has been compromised in any way, please contact us at support@topmarks.in from your registered email id with the details immediately.

6. International Users

The Site and Services that are provided are hosted in India. If you are using the Site or Services from outside India, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by other entities and service providers with whom we share your personal information in India, including entities to process transactions, facilitate payments, and provide support services. The data protection laws here may be different to the laws of your country of residence. By using the Sites or Services, you consent to the collection, international transfer, storage, and processing of your personal information where permitted by law.

7. Changes to This Privacy Policy:

TopMarks will review and update this Privacy Policy periodically and will note the date of its most recent update above. If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice on our Site. We also encourage you to review this Privacy Policy frequently and be informed of how TopMarks is using your personal information.

The latest revised version of the Privacy Policy will be taken into consideration over all previous Privacy Policies. In case of any doubt or concern please contact us at  support@topmarks.in.

When contacting our support team, please ensure the following details are shared: your full name, address, phone number, and email address, and indicate the specific nature of your request, enquiry, or concern.

Cookie Policy

Updated on 29 th March 2021.

1. What are cookies?

Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites, including on TopMarks. Cookies also allow us to remember things about your visits to TopMarks and are used to enhance your user experience.

2. Types of cookies used.

We use both session cookies, which expire after a short time or when the browser is closed, and persistent cookies, which remain stored in your browser for a given period of time. Session cookies are used during a single browsing session to identify and authenticate a user during login. Persistent cookies are used where we need to identify you over a longer period, like when you request that we keep you signed in to TopMarks.

Apart from the cookies set by TopMarks which are called are called “first party cookies”, there may be cookies set by parties other than TopMarks which are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and when it visits certain other websites.

3. Why does TopMarks use cookies?

We use cookies for the following purpose of authentication and security: (i) To log you into TopMarks; (ii) To protect your security; (iii) To help detect and fight spam, abuse, and other activities that violate TopMarks’s agreements with you.

Most browsers automatically accept cookies, but you can change your browser settings to decline cookies by consulting your browser’s support articles. But if you decide to decline cookies, please note that some features may not work properly.

4. How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The latest revised version of the Cookie Policy will be taken into consideration over all previous Cookie Policies If you have more queries on our Cookie Policy or usage, please mail us at support@topmarks.in for more information.